Privacy Policy
This policy explains what Now Receptionist (a trading name of Now Business Ltd, company number SC652950, registered in Scotland) collects when you use our website or our AI receptionist service, and what we do with it.
What we collect from the trial form
When you fill in the trial form we collect your name, trade, mobile number, email address, the area you cover, your hours, and what you tell us about how you want enquiries followed up. We use this to set up your receptionist and to get in touch with you about your trial.
Call recordings
Calls answered by your receptionist are recorded. This is so the recording, and the details taken from it, can be passed to your business. Callers are told at the start of the call that it is being recorded.
- Purpose: to pass the caller's details and request to the business the receptionist answers for.
- Retention: recordings are kept for [period to confirm].
- Who can hear them: the business that owns the number the call came in on, and our staff where needed to provide support or fix a problem with the service.
Lawful basis
We rely on legitimate interests as our lawful basis for processing trial form details and call recordings: running the service a business has signed up for, and improving and supporting it. Where we ask for consent separately, for example for marketing, we rely on that consent instead.
Your rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to what we need to keep for legal or operational reasons. To do any of this, email hello@nowreceptionist.co.uk.
Complaints
If you're not happy with how we've handled your information, you can complain to us first, or directly to the Information Commissioner's Office at ico.org.uk.
Contact
Now Business Ltd, registered office: [address to confirm]. Email hello@nowreceptionist.co.uk, phone 0141 673 4209.